We have all heard the horror stories of home remodels gone bad. The cost was double what was expected. The wrong tile was installed. It took triple the length of time the contractor said and who knew who or when anyone would show up on the jobsite. We have heard these and more experiences from our clients on past renovations they have had done and have even been asked to step in and “finish the darn job for us.”
These stories are what has given our industry a bad rap and why we choose to do things a little differently. We have identified 3 of the vital elements that we follow and believe will strongly lead to a successful remodel. We like to call them the 3 “S’s” for project success:
- Scope of Work
During our Design Phase of the job, we work very closely with our homeowners on every single selection so there are no surprises or last-minute decisions being made while the job is in production. We have chosen every piece of tile, including where it goes and how it is to be installed. We know the exact light fixtures you want, including specifically where they will be hung and where the switches will be. And so on and so forth for every detail of the renovation. Our experience is that there is less unforeseen expense and delay in production if all selections have been made prior to raising the first hammer or going to contract. Going to contract with allowances rather than specific selections made in advance, makes for ambiguity as well as potential cost increase to the contract.
The 2nd “S” for a successful remodel is Schedule. Once the contract is signed, the deposit check is written and all selections have been made, the exciting part begins. Watching the trades come through your job is thrilling, but if you do not know who will be showing up when every day, it can be frustrating. (Who wants to be out of bed, showered and ready for people in your home if no is going to show up?)
A home renovation is like a symphony of the trades, each works together and builds on the other, but there needs to be a conductor – we call ours the Production Manager. Among other things, the Production Manager is responsible for current, daily communication to ensure the “music” is made well without issue. The delay of one trade can have a ripple effect on the entire job and the ability to complete the renovation on schedule. A good remodeling contractor should be able to show you current schedules for jobs they have in production as well as their system for communicating on a sometimes-daily basis any changes to the schedule. And while at it, ask them statistically how often they complete their projects on time.
3. Scope Of Work:
And the final “S” is the Scope of Work. This is a crucial document for every successful remodel and should be reviewed in detail prior to a contract being written to ensure that what the contractor is saying they will do is exactly what you are expecting. This is the road map for every person who sets foot in your home. The Production Manager should be reviewing the Scope of Work and ensuring that production is happening in compliance with the plan. Not having a Scope of Work may leave unclear expectations and result in potential unforeseen costs and change orders.
Having been in the home renovation business for over 21 years now, we continue to strive towards giving our homeowners the best experience possible. We have grown exponentially from our early days and continue to evaluate our procedures and processes to offer not only a spectacular end result but also an enjoyable journey along the way.
Our goal is to create a home where you can love where you live.